Refund policy

Returns & Refund Policy

At LUCYLOOT.SHOP, we want you to shop with absolute confidence. Our policy is designed to be fair and transparent to ensure you have a "Lucky" experience every time.

1. 30-Day Return Window

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

2. Eligibility Criteria

To be eligible for a return, your item must be:

  • In the same condition that you received it.

  • Unworn or unused, with all original tags attached.

  • In its original packaging.

  • Accompanied by the receipt or proof of purchase.

3. How to Start a Return

To initiate a return, please contact us at navjeetsinghsidhu608@gmail.com.

  • Note: Returns must be sent to the following address: [INSERT YOUR PHYSICAL BUSINESS ADDRESS HERE].

  • If your return is accepted, we will send you a return shipping label and detailed instructions.

  • Warning: Items sent back to us without first requesting a return will not be accepted.

4. Damages and Issues

Please inspect your order upon delivery. Contact us immediately if the item is defective, damaged, or if you receive the wrong item. You can reach us at navjeetsinghsidhu608@gmail.com or via WhatsApp at +91 7488537735. We will evaluate the issue and make it right.

5. Non-Returnable Items

Certain items cannot be returned for health and safety reasons:

  • Perishable goods (food, flowers, plants).

  • Custom or personalized products.

  • Personal care goods (beauty products).

  • Hazardous materials, flammable liquids, or gases.

  • Sale items and gift cards are final sale and cannot be returned.

6. Exchanges

The fastest way to get what you need is to return the item you have. Once the return is accepted, please make a separate purchase for the new item.

7. European Union 14-Day Cooling Off Period

For orders shipped to the EU, you have the right to cancel or return your order within 14 days for any reason, provided the item is in its original, unused condition with tags and packaging.

8. Refunds

Once we receive and inspect your return, we will notify you of the approval status.

  • Approved Refunds: Automatically processed to your original payment method within 10 business days.

  • Delays: If more than 15 business days have passed since approval and you haven't seen the credit, please contact us at navjeetsinghsidhu608@gmail.com.